After all the trouble, travail and headache, we received this in the mail about 2 weeks ago.
We sincerely regret that you were inconvenienced during your recent trip with us. This is not typical of our service. Our check representing full payment of your claim will be mailed under separate cover within the next week.
Thank you for selecting Delta. We would appreciate the opportunity to better serve you in the future.
--- (their name) Customer Care - Central Baggage Service
Sure enough, a week later, we received a check for the $60 they had originally shorted us.
Happy ending!
2 comments:
Yay! Glad they came through with the difference!
God is good! I'm glad you were heard.
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